Shipping policy

Shipping Policy

At The Whisky Station, we comply with the Responsible Service of Alcohol and all applicable liquor licensing laws in Australia. As a result, we are unable to deliver to certain restricted or dry-zone postcodes.

If your address is in one of the restricted areas listed below, we will not be able to fulfil your order. This policy is based on legal requirements and is not intended to discriminate against any individual or community.

Restricted Delivery Areas

Queensland:
4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895

Western Australia:
6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6761, 6765, 6770, 6798, 6799

South Australia:
5723, 5724, 5734, 5680, 5690

New South Wales:
2898, 2899

Northern Territory:
We do not currently deliver to any locations in the Northern Territory.

Shipping Destinations
We deliver to eligible addresses within Australia only. We do not currently offer international shipping.

Processing and Delivery Times

Standard Shipping

  • Processing time: 2–3 business days

  • Estimated delivery: 5–10 business days

Delivery times are estimates only and may vary depending on location and courier delays.

Shipping Rates

  • Standard Shipping: $15 flat rate

Free Shipping
We offer free standard shipping on orders over $199.

Signature on Delivery
All orders require a signature on delivery. If no one is available, the courier may leave a card with instructions for collection or redelivery.

Incorrect Address Details
Please ensure your delivery details are correct before placing your order. The Whisky Station is not responsible for parcels lost or misdelivered due to incorrect address information provided by the customer. If you need to update your address, contact us as soon as possible.

Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us promptly. We will work with the courier to investigate and resolve the issue.

Alcohol-Restricted Areas
We do not ship to dry zones or alcohol-restricted areas. If an order is placed for one of these locations, it will be placed on hold and we will contact you by email.

Order Tracking
Once your order has been dispatched, you will receive an email with tracking details.

Contact Us
If you have any questions about shipping, delivery, or product availability, please contact our Customer Care Team.